To get extra 5% discount (capped at 50 BDT), Use Promo Code "NEW05" during checkout. Minimum order amount 999+. This offer valid till November 30, 2026.
ETA Mart

Terms & Conditions

Welcome to ETA Mart. By accessing or using our website, placing an order, or purchasing any product from us, you agree to comply with the following Terms & Conditions.

Please read these terms carefully before placing your order.

1. About ETA Mart

ETA Mart is an online shopping platform offering a variety of products, including fashion, footwear, baby & kids' items, lifestyle products, and selected imported products.

We reserve the right to update, modify, add, or remove products, prices, offers, and these Terms & Conditions at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Actual product color, appearance, size, or packaging may vary slightly from website images due to photography, lighting, screen settings, or manufacturer changes.

  • Product specifications may occasionally be changed by the manufacturer or supplier.

  • Product availability may change without prior notice.

If a significant difference occurs between the product information and the product available for delivery, we will communicate with the customer as appropriate.

3. Product Pricing

All product prices displayed on ETA Mart are subject to change without prior notice.

Promotional prices, discounts, and special offers may have specific terms, conditions, validity periods, or product limitations.

ETA Mart reserves the right to correct pricing errors or cancel an order if a product has been listed at an incorrect price due to a technical or human error.

4. Pre-Order Products

Some products available on ETA Mart are offered on a pre-order basis, particularly products that need to be imported from overseas.

For pre-order products:

  • Delivery may take longer than regular/local-stock products.

  • Estimated delivery time is provided as an indication and may vary due to supplier availability, shipping, customs, transportation, or other unforeseen circumstances.

  • Placing a pre-order does not always guarantee immediate availability of the product.

  • Customers should review the product details and estimated delivery time before placing a pre-order.

  • If a pre-ordered product becomes unavailable from the supplier, ETA Mart will inform the customer and provide an appropriate solution, which may include a refund where applicable.

5. Order Confirmation

Placing an order through the website does not automatically mean that the order has been finally accepted.

Orders may be subject to confirmation based on product availability, pricing, customer information, and other relevant factors.

ETA Mart may contact the customer by phone, SMS, WhatsApp, or other available communication methods to confirm an order.

6. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

However, cancellation may not be possible once:

  • The order has been dispatched;

  • The product has been specially imported or procured for the customer; or

  • The order has entered an irreversible processing stage.

For pre-order or specially sourced products, cancellation terms may differ and will be communicated where applicable.

7. Payment

Customers are responsible for providing accurate payment information and completing the required payment according to the selected payment method.

For products requiring advance payment or pre-order payment, the order will be processed according to the applicable payment terms.

ETA Mart reserves the right to hold or cancel an order where payment cannot be verified.

8. Delivery

ETA Mart aims to deliver orders within the estimated delivery timeframe provided at the time of purchase.

However, delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Courier or logistics delays;

  • Weather or natural events;

  • Customs or import-related delays;

  • Supplier-related delays;

  • Transportation disruptions;

  • Public holidays or unforeseen circumstances.

Customers are responsible for providing a correct and complete delivery address and contact number.

Additional delivery charges may apply in certain locations or for specific delivery requirements.

9. Inspection Upon Delivery

Customers are encouraged to inspect the package and product immediately after receiving the order.

If there is visible damage, missing items, or an incorrect product, the customer should contact ETA Mart as soon as possible with relevant details and supporting photographs or videos where required.

10. Return, Exchange & Refund

Return, exchange, and refund eligibility depends on the product type and the reason for the request.

A return or exchange may be considered in cases such as:

  • Wrong product delivered;

  • Product received in damaged condition;

  • Missing item or significant product issue attributable to ETA Mart.

Certain products may not be eligible for return or exchange due to hygiene, personal-use, customized, clearance, or other applicable reasons.

For imported or pre-order products, return, exchange, and refund conditions may differ depending on the supplier and nature of the product.

Customers should contact ETA Mart before sending any product back.

Refunds, where applicable, will be processed according to the applicable refund policy and payment method.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate name, phone number, and delivery address;

  • Reviewing product details before placing an order;

  • Providing correct size, color, model, or other required specifications;

  • Being available or ensuring someone is available to receive the order;

  • Providing accurate information when requested for order confirmation.

ETA Mart may not be responsible for delivery issues resulting from incorrect customer information.

12. Promotional Offers

Promotional offers, discounts, vouchers, and campaigns may have specific terms and validity periods.

Unless explicitly stated otherwise, offers cannot be combined with other promotions.

ETA Mart reserves the right to modify or discontinue promotional offers at any time.

13. Website Content & Intellectual Property

All content available on the ETA Mart website, including logos, graphics, product descriptions, images, text, design elements, and other materials, may be protected by applicable intellectual property rights.

Unauthorized copying, reproduction, modification, distribution, or commercial use of ETA Mart's website content is prohibited without prior written permission.

14. Privacy

ETA Mart may collect and use customer information necessary to process orders, communicate with customers, arrange delivery, provide customer service, and improve our services.

Customer information will be handled in accordance with our Privacy Policy.

15. Limitation of Liability

ETA Mart will make reasonable efforts to provide accurate product information and reliable service.

However, ETA Mart shall not be responsible for delays, service interruptions, product availability issues, or other circumstances beyond our reasonable control.

To the extent permitted by applicable law, ETA Mart's liability in relation to any order shall be limited to the amount paid for the relevant product or service.

16. Changes to These Terms

ETA Mart may update these Terms & Conditions from time to time to reflect changes in our business, services, policies, or applicable requirements.

The updated version will be published on this page with the revised effective date.

17. Contact Us

If you have any questions regarding these Terms & Conditions, orders, returns, refunds, or other matters, please contact ETA Mart through the contact information provided on our website.

ETA Mart
Shop Smart, Live Better!

Shopping Cart
Your cart is empty